Returns & Exchanges
At ATOTO, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your new fashion piece isn't quite right, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
Ship It Back
Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing